{"id":1182,"date":"2023-07-06T19:00:24","date_gmt":"2023-07-06T19:00:24","guid":{"rendered":"https:\/\/tiger-sanitation.mysites.io\/?page_id=1182"},"modified":"2026-05-13T15:24:12","modified_gmt":"2026-05-13T15:24:12","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/choosetiger.com\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#454156″ bg_image=”1819″ bg_image_type=”default” bg_position=”center top” background_image_loading=”default” bg_repeat=”no-repeat” video_bg=”use_video” video_mp4=”https:\/\/choosetiger.com\/wp-content\/uploads\/2023\/11\/DroneTigerShopv2-slow.mp4″ background_video_loading=”default” scene_position=”center” top_padding=”17%” bottom_padding=”3%” left_padding_desktop=”1%” 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If you can’t find what you’re looking for here, please call our office. Have confidence in our experienced team that offers custom solutions to your waste and recycling needs.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”custom” column_margin_custom=”7vw” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”3%” bottom_padding=”8%” left_padding_desktop=”7vw” constrain_group_2=”yes” right_padding_desktop=”7vw” left_padding_tablet=”30px” constrain_group_4=”yes” right_padding_tablet=”30px” left_padding_phone=”20px” constrain_group_6=”yes” right_padding_phone=”20px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_color=”#000000″ shape_divider_position=”bottom” shape_divider_height=”99%” bg_image_animation=”none” shape_type=”straight_section” gradient_type=”default”][vc_column left_padding_desktop=”2vw” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/12″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”10\/12″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”none”][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”Announcement! Our new customer portal is live! Please contact us for an invitation.”][vc_column_text css=”” text_direction=”default”]Click here<\/a> to request a portal invitation.<\/p>\n

Please note, our BillPay portal is a partner site provided by Navusoft. Visiting ChooseTiger.com\/BillPay<\/a> will redirect you to the Navusoft Portal at https:\/\/tiger-portal.navusoft.net\/<\/a>[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”Will you be closed for the holidays?”][vc_column_text]We provide collection services Monday through Friday year-round, with the exception of Thanksgiving Day, Christmas Day, and New Year’s Day.\u00a0 On these holidays, you can expect services to be delayed by one-day beginning with the day after closure for the holiday. Thanksgiving for example always falls on a Thursday – we will be closed Thursday but will service Thursday customers on Friday and Friday customers on Saturday.<\/p>\n

All other holidays do not affect regularly scheduled services.<\/p>\n

For a visual reference of this coming Holiday Season, Follow this link to our Holiday Schedule.<\/a>[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”What time should I put out my trash?”][vc_column_text css=”” text_direction=”default”]All trash and recycled materials must be out by 7:00 am to avoid being missed by our collection crews.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”Are there any restrictions as to what I can put in my 95-gallon cart?”][vc_column_text]No batteries, hazardous materials, oils, or tires are accepted. Avoid putting dirt, sand, rock, or other heavy materials that may exceed the weight capacity of the cart. Please refer to\u00a0our policies<\/a>\u00a0for other limitations and restrictions.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”What are my options for payment on my account?”][vc_column_text css=”” text_direction=”default”]\n

You may now pay online at https:\/\/tiger-portal.navusoft.net<\/a>. It is quick, easy, and secure. If you do not already have a portal login, you may request an invitation by submitting your information using this form<\/a>.<\/p>\n

Your bill may be automatically withdrawn from your Visa, MasterCard, or Discover. Please sign into your portal account<\/a> to add a new card or select a previously saved card to apply the auto-payment option.<\/p>\n

You may pay by phone. Make a one-time payment over the phone with Visa, MasterCard, or Discover by calling our Customer Service Department. Please note there is a Convenience Fee for payments made over the phone. Beware, hold times may be long durning times of high call volumes.<\/p>\n

Mail in your check or money order to the address listed below. Please include your account number as provided on your invoice when mailing your checks or money orders to expedite the process of applying the payment to your account.<\/p>\n

NEW Address for mailed checks or Money Orders:<\/strong><\/p>\n

Tiger Sanitation
\nP.O. Box 844909
\nDallas, TX 75284-4909<\/p>\n

For historical reference of information on your account prior to November 2023, you may log into our legacy customer portal at https:\/\/etower.tigersanitation.com\/<\/a> Please keep in mind that this site is for historical reference only<\/strong> and no payment information will convey to your current account or services. This site’s functionality is very limited.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”What is your refund policy?”][vc_column_text css=”” text_direction=”default”]\n